Delete your EquipRegistry account

1. Send an email from your registered email address to info@equipregistry.com with the subject “EquipRegistry account deletion request”.
2. Include the email address registered to your EquipRegistry account and state that you want your account and associated personal data deleted.
3. If you cannot access your registered email address, explain this in your message so that account ownership can be addressed before deletion.

Do not send your password, payment card details or a copy of an identity document by ordinary email.

Sending an email submits a request; it does not automatically delete your account or any asset passport.

1. An administrator checks that the request comes from the rightful account holder.
2. If additional verification is necessary, it is carried out using a secure method. We will never ask for your password.
3. After verification, the administrator reviews which account and associated personal data can be deleted and which records must be retained because of legal obligations, existing registrations, ownership documentation or disputes.
4. You receive confirmation of how your request has been handled, including information about any data retained.

This is a manual request and review process. The outcome depends on verification and the retention requirements that apply to your records.

Request deletion of your account information, including your name, registered email address, contact details, login credentials, session data and account role. You can also identify associated personal data in uploaded files, photos or other records that you want included.

The administrator assesses these categories for deletion after verifying your request. Data that must be retained is identified during that review and explained in your confirmation. Account deletion does not necessarily mean that all asset registrations, passports or ownership history can be erased.

• Asset registrations, passports and supporting records: may be retained while the passport exists or remains relevant for verification, audit, fraud prevention or ownership history.
• Tax and invoice records: may be retained for the legally required period.
• Fraud, theft, dispute and law-enforcement records: may be retained longer where justified.

Personal data is retained only as long as necessary for the relevant purpose. The published Privacy Policy specifies these criteria rather than fixed retention periods. Ask info@equipregistry.com which records and retention criteria apply to your request.

Payment providers process payment information under their own policies. EquipRegistry does not store full card details.

You can also contact info@equipregistry.com to request deletion of specific personal data. Describe the data concerned and whether you want to keep your account. The same retention criteria may apply.

For the full explanation of data use, retention and your rights, read our Privacy Policy.